Refund and Cancellation Policy
• Standard bond-origination services → free to applicants
• Digital products (plugins, calculators, tools, licences) → paid products with specific refund rules
1. Bond Origination & Advisory Services (Free Services)
Our standard home-loan origination and affordability-assessment services are provided free of charge to applicants. Consequently:
- There is ordinarily no monetary payment from the client that would require a refund.
- You may cancel or withdraw your application at any time before a formal bond is registered, without any cancellation fee payable to Lighthouse Bonds.
2. Digital Products – Refund Policy
Because digital products are delivered electronically and can be copied or accessed immediately, the following rules apply:
2.1 Cooling-off / Change-of-Mind
In accordance with the Electronic Communications and Transactions Act 25 of 2002 (ECT Act) and consumer-protection principles:
- You generally have a 7-day cooling-off period from the date of purchase to request a full refund, provided the digital product has not been downloaded, activated, or accessed.
- Once a download link has been used, a licence key has been activated, or the product has been accessed/installed, the cooling-off right is lost (because the product is then considered consumed).
2.2 Defective or Non-Conforming Digital Products
If a digital product is materially defective or does not substantially conform to its description:
- Please contact us within 14 days of purchase with a clear description of the issue.
- We will first attempt to resolve the problem (e.g. provide a fix, update, or replacement).
- If we cannot reasonably remedy the defect, you may be entitled to a full or partial refund at our discretion.
2.3 Non-Refundable Situations
Refunds will not normally be granted in the following cases:
- Change of mind after the product has been downloaded, activated or accessed.
- Incompatibility with your specific hosting environment, theme, plugins or system configuration (unless we explicitly guaranteed compatibility).
- Failure to meet stated technical requirements that were clearly disclosed before purchase.
- Requests made more than 14 days after the purchase date (except in cases of proven material defect).
- Products purchased on promotional or “final sale” terms that were clearly marked as non-refundable.
3. Cancellation of Digital Product Access / Subscriptions
- One-time purchases: Access continues according to the licence terms. Cancellation does not automatically trigger a refund once the product has been delivered.
- If any product is sold on a subscription basis, you may cancel future renewals at any time. Cancellation takes effect at the end of the current billing period. No pro-rata refund is provided for the unused portion of the current period unless required by law.
4. How to Request a Refund
To request a refund for a digital product, email refunds@lighthousebonds.co.za with the following information:
- Your full name and order / transaction reference
- Date of purchase
- Product name
- Reason for the refund request
- Whether the product has been downloaded or activated
We will acknowledge receipt within 2 business days and aim to process valid refund requests within 14 business days. Approved refunds will be returned via the original payment method where possible.
5. Third-Party Fees
Lighthouse Bonds does not control or refund:
- Bond registration fees, valuation fees, attorney/conveyancing fees, or credit-life insurance premiums charged by banks or other third parties.
- Any payment-gateway or currency-conversion fees charged by payment processors.
6. Contact
Mabusa Sebobane
Email: info@lighthousebonds.co.za
Tel: 083 748 7301
Service area: Gauteng & Sasolburg / Northern Free State
This policy should be read together with our Terms and Conditions and Privacy Policy.